Check the Knowledebase
No Loud Noises and Disturbances
We kindly ask that you respect our neighbors’ privacy during your stay. Please be mindful of loud noises and disturbances, as we aim to maintain a peaceful environment for everyone in the community.
No Smoking, Vaping, or Illegal Substances Policy
To maintain a clean and healthy environment for all guests, we have a strict no smoking, vaping, or illegal substances policy throughout the property.
Failure to comply will result in a cleaning fee of $350 or more, depending on the extent of restoration needed to eliminate odors and ensure freshness for future guests.
No Parties or Events Policy
In ensuring a peaceful and enjoyable stay for all, we enforce a strict no parties or events policy on the premises. This helps maintain a quiet and respectful environment for our guests and neighbors.
Violating this policy will result in the immediate cancellation of your booking without a refund, and you may incur additional charges for any damages or disruptions. A cleaning fee of $350 or more will also be charged to restore the property to its original condition. Our aim is to provide a pleasant experience for everyone, and we appreciate your cooperation.
FAQ
Are there additional costs?
In addition to the nightly rate, please be aware that there may be additional fees associated with your stay. These can include a cleaning fee to ensure the property is spotless for your arrival, a refundable security deposit, and optional services such as early check-in or late check-out. Additionally, certain stays may require a property protection plan or damage insurance to cover any accidental damages. We aim to be transparent with all costs, and you’ll find a breakdown of any applicable fees in your booking details. Please feel free to reach out if you have any questions!
Customer Service?
At Petite Stay, we pride ourselves on delivering exceptional customer service to ensure every guest feels welcomed and valued. From the moment you book with us to the time you check out, we are here to assist with any questions or needs you may have. Our goal is to provide a seamless and enjoyable experience, always striving to exceed expectations and make your stay as comfortable and memorable as possible. We are committed to offering prompt, friendly, and personalized service to ensure your time with us is nothing short of exceptional.
Is there a Cancellation Policy?
Flexible Cancellation Policy
We understand plans change, and we’re here to accommodate you. Here’s a quick overview of our cancellation and refund policy:
- 100% Refund: Cancel within 24 hours of booking for a full refund (not applicable to last-minute bookings made within 7 days of check-in).
- 50% Refund: Cancel at least 7 days before check-in for a 50% refund.
- No Refund: Cancellations within 6 days of check-in are not eligible for a refund, as rebooking becomes difficult.
To request a refund, contact us by phone or email. Refunds will be processed to your original payment method and may take up to 14 days to appear.
This policy applies to all reservations unless otherwise noted in special promotions. Thank you for your understanding!
Do you allow pets?
While we love animals, we kindly ask that guests do not bring pets to our property. This helps us maintain a clean and comfortable environment for all guests, including those with allergies. We appreciate your understanding and cooperation in keeping our space welcoming for everyone. Thank you for helping us ensure a pleasant stay for all!
How many guests are allowed to stay?
Our property accommodates up to 4 overnight guests. While additional visitors are welcome, they may not stay overnight and must depart by the end of the day. This policy ensures a comfortable experience for all guests and helps us maintain the space for your stay.
Is the property child-proof?
To ensure a safe and enjoyable stay for families, please remember that you are fully responsible for your children’s safety. Our home is NOT child-proof and may contain small items and cleaning products that pose risks.
We urge all adults to supervise children at all times, as even a momentary distraction can lead to unexpected situations.
Do you offer last minute booking?
We do not accept last-minute bookings, as we want to ensure the property is perfectly prepared for your stay. All reservations must allow for at least one day between bookings for thorough cleaning and setup. Thank you for helping us maintain the highest standards for your visit!
